Well today turned to shit around the time the mail arrived. It was not a particularly grand day or bad day, just a regular day. I was looking forward to a light travel week, so's I saunter out to the mailbox to see what crap the great bird shat today, and I was not disappointed.
You see, the wife and I have been pretty loyal BoA customers, they did us a solid on our honeymoon, and up until we took out a loan last year, it was a mutually beneficial relationship. Fast forward to last week.
We (I mean that in the way that my wife) uses bill pay (they send you an e-bill and take the money out of your account au-to-mat-ic-ally) to pay all of our bills. It really is a wonder of wonders. Anyway, BoA doesn't send the bill, so it does not get taken out of our account (i.e. not paid), and we get a LATE PAYMENT notice (my wife had already seen it and was working with BoA to correct the issue). And we all remember the bankruptcy, credit card fleecing bill supported by Joe Biden D-MBNA, and all the rest of those ass-clowns in Congress.
Well BoA (which if anyone works there, please forgive this rant) said "ooops, our bad, we'll clear that and scrub your record, trust us".
Do you know what happens when you miss a payment? I see a hand in the back, yes, you, the guy in the field jacket.
Veteran John Doe: Everyone gets to take your APR and JACK that fucker through the roof!
That's right! Give that man a doughnut (that'll be $1.00 please)
Well today we got a letter (actually two letters, we have two accounts with them) informing us that our interest rates, effective March 1, 2007 will be increased, from, get this, 12.75% (fixed, or used to be) to, drum roll, 26.99%! Same with the other.
See they fuck up, the wife and I get the shaft. You see even though this is not of our doing, we still get boned. Welcome to America, leave your shit at the door and come on in.
Now, I was not going to sit back and take this shit, ab-so-fucking-lutely not! I called the number on the letter, waited on hold for about 10-15 minutes, which is not out of the norm for these clowns. Any-who, when I finally got to talk to someone, I was calm, and polite as possible under the circumstance. The first person I talked with, couldn;t help me, because she did not show that the account was past due (interesting development here). I proceeded to inquire as to why my interest rate rose faster than an empty elevator. She had to transfer me to the "interest department"(?). So I get this clown on the hooks and he's telling me that the reason given for my rate increase is that my credit score had fallen, yet he would not tell me by how much. I asked him what the minimum criteria was (700, 720, 650, what could it be?) and he
would not tell me what the criteria was. WTF? Is that shit a state secret? By now I was rightously pissed, so I informed him (in probably what was the best commanding voice I've used since I got out) that he did not want to mess around with me on this, because I live in Charlotte, and I would contact all the local media who would listen and then I would "bring down the Hammer of God" on BoA. Apparently it worked, he said "one moment sir" came back and said that based on my credit history (WTF?) that my rates would not change. The kicker: He could not tell me what my "new" interest rate would be, nor would he issue any documentation of our conversation.
That the end of the rant. Jesus, that was cathartic. Oh and if you want to read my wife's version of events, go here